Returns & Exchanges Policy

Not what you expected? No stress—we’ll make it right.

At Tampa Pools & Spas, we want you to be confident in every purchase. If something’s not quite right, we offer a straightforward return and exchange process to get you what you need—fast.

Return Policy

  • Returns accepted within 14 days of delivery.
  • Items must be unused, in original packaging, and in sellable condition.
  • A receipt or proof of purchase is required.
  • Refunds are issued to the original payment method once your return is inspected.

Exchanges

  • Wrong item? Ordered the wrong size or part? No worries.
  • We’ll exchange it as long as the item is unused and eligible for return.
  • Contact us first so we can confirm availability.

Non-Returnable Items

  • Opened chemicals or liquids
  • Clearance or final sale items
  • Installed equipment or parts
  • Custom or special-order items

How to Start a Return

  • Email joy@tampapoolsandspas.com with:
    • Your name and order number
    • Item(s) you wish to return or exchange
    • Reason for return
  • We’ll respond within 24 hours with instructions and return shipping info.
  • Once received and inspected, your refund or exchange will be processed.

🧾 Return Shipping

  • Return shipping costs are the customer’s responsibility unless the item was damaged or shipped incorrectly.

  • We recommend using a trackable shipping method.

Still Got Questions?

Call us/ text us: +1 813-420-5013

We're here for you. Drop us a message—we'll make sure your pool stays stress-free.